Frequently Asked Questions
Discover everything you need to know about the world of Memo Paris.
What is the shipping policy for Memo Paris fragrances?
We offer complimentary standard shipping on all orders over $150. Orders are typically processed within 1-2 business days and delivered via premium courier services to ensure your perfume arrives safely.
Are your fragrances authentic and original?
Yes, every product sold on our official website is 100% authentic and shipped directly from our workshops. We guarantee the quality and provenance of our entire olfactory collection.
What is your return policy for perfumes?
We accept returns of unopened and unused products in their original packaging within 30 days of purchase. For hygiene and safety reasons, we cannot accept returns for bottles that have been sprayed or tampered with.
Do you provide samples with every order?
To help you discover your next memory, we include two complimentary samples with every full-size bottle purchase. This allows you to explore other scents in our collection before committing to a full bottle.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I store my Memo Paris fragrance?
To preserve the integrity of the ingredients, we recommend storing your perfume in a cool, dry place away from direct sunlight and extreme temperature fluctuations.